Support Center

We're here to help you with any questions or issues you may have with our vehicle transport coordination platform.

Contact Information

For urgent issues:Please include "URGENT" in your subject line

Frequently Asked Questions

How do I get access to the Transport HQ app?

During our initial release phase, accounts are manually created for employees of our partner transport companies and dealerships. Contact your manager or reach out to support@transport-hq.com if you believe you should have access.

How do I scan VIN codes?

When creating or editing a job, tap the “Scan VIN” button next to the VIN field. Point your camera at the VIN barcode (usually found on the dashboard, door frame, or windshield) and the app will automatically detect and populate the VIN number.

Why can't I see distances to job locations?

The app needs location permission to calculate distances. Go to your device Settings → Privacy → Location Services → Transport HQ and ensure “While Using App” is enabled.

How do I take job photos?

When completing a job, tap the “Add Photo” button. You can either take a new photo with your camera or select from your photo library. The app will automatically associate photos with the current job.

How do I navigate to pickup/delivery locations?

Tap the navigation icon next to any address in the job details. The app will open your preferred map application with turn-by-turn directions to the location.

Technical Support

Camera Issues

Ensure Camera permission is granted in device settings
Clean your camera lens
Ensure adequate lighting for VIN scanning
Try restarting the app

Location Services

Check Location Services are enabled for Transport HQ
Ensure you have an active internet connection
Try refreshing your location in the app settings

App Features

📱

VIN Scanning

Automatically populate vehicle details by scanning VIN barcodes

📊

Job Management

Create, edit, and track vehicle transport jobs

📷

Photo Documentation

Capture and associate photos with transport jobs

📍

Navigation

One-tap navigation to job locations

Report a Bug

Found a bug or experiencing unexpected behavior? Please email us at support@transport-hq.com with the following information:

Device Model: (e.g., iPhone 14, Samsung Galaxy S23)
Operating System: (e.g., iOS 17.1, Android 13)
App Version: Found in Profile → Settings → About

Steps to Reproduce: What actions led to the problem?
Expected vs Actual: What should vs did happen?
Screenshots: If applicable, include screenshots

Feature Requests

Have an idea for improving Transport HQ? We'd love to hear from you! Send your suggestions to support@transport-hq.com with "Feature Request" in the subject line.

⚠️ Limited Availability Notice

Transport HQ is currently available to select transport companies and their dealership partners as part of our controlled rollout. We're continuously improving the platform based on user feedback and appreciate your patience as we enhance features.